Terms

Ordering

  • Minimum orders are $50.00 USD. A $10.00 handling charge will be added to any orders that do not meet the minimum amount.
  • Orders can be placed by phone fax, email, or online.
  • Please note, orders are processed and sent to the shipping department within 2 hours of receipt, so cancellations may be too late.  Cancellations must be faxed or Emailed; verbal cancellations must be made within 24 hours.
  • Orders are confirmed by fax or email and should be reviewed for accuracy as soon as possible to ensure proper shipping.
  • Non-stocked and special order items may require a signed purchase order and may not be eligible for return.

Shipping & Handling

  • We ship UPS, freight and also operate our own local delivery service.
  • We offer free delivery to parts of Wayne, Holmes, and Medina Counties. Please contact customer service to see if you are located in our delivery route area.
  • We offer Will Call on all orders
  • Orders of $1,500.00 or more qualify for FREE shipping. FREE freight does not include any additional carrier accessorial charges, I.E. liftgate, redelivery fees, or residential fees.
  • Orders under $1,500.00 are delivered to your door FOB.
  • Orders are shipped via Freight Line, UPS Monday through Friday. If you have a particular method of shipping that you prefer please contact customer service.

Shortage

  • Claims of shortage of materials or products must be reported within 10 business days of receipt of the order. Any deduction without authorization will not be allowed and will be carried as a balance due.

Damaged Goods

  • All merchandise is inspected before shipment. For goods received damaged, immediately request an inspection from the delivery carrier.
  • Contact customer service within 10 days to schedule a pickup for a replacement or credit.

Terms of Sale

  • Payment accepted: Personal Check, Money Order, and Credit Card
  • Shipments are made to credit approved accounts on NET 30-day terms. If credit has not been established, please send full payment, including freight in advance.
  • Orders made via ETF (Check By Phone) or credit card are shipped immediately. When using company checks allow 7 days for shipping.
  • To open an account request a credit application, which may be sent by mail, fax, or email. Allow up to 2 weeks for processing.

Return Policy

  • We make every effort to accurately ship your orders and commit to quickly correcting any errors that may occur. All issues are handled by the customer service department.
  • If a return is necessary, request via email or fax a “Return Materials Authorization” before returning any merchandise. Specify the reason for the return and the exact quantity.
  • Upon approval, an RMA will be issued. Please include a copy of your packing slip or invoice and write the RMA # on 2 sides of all returned boxes.
  • Any merchandise returned without an RMA # marked on the carton will be refused.
  • We cannot accept returned goods under any circumstances after 60 days.
  • All returns are subject to inspection.
  • All returns are subject to a $15.00 minimum or 20% restocking fee and return freight charges with the exception of defective product or Rapid Start shipping error.

Refunds and Returns – Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@rapidstartusa.com.

Sale items

Only regularly priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rapidstartusa.com and send your item to: 12477 Benner Road, PO Box 506, Rittman, OH 44270.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 12477 Benner Road, PO Box 506, Rittman, OH 44270.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@rapidstartusa.com for questions related to refunds and returns.