Terms - Rapid Start

Ordering

Minimum orders are $50.00 USD. A $10.00 handling charge will be added to any orders that do not meet the minimum amount.
Orders can be placed by phone fax, email, or online.
Please note, orders are processed and sent to the shipping department within 2 hours of receipt, so cancellations may be too late. Cancellations must be faxed or Emailed; verbal cancellations must be made within 24 hours.
Orders are confirmed by fax or email and should be reviewed for accuracy as soon as possible to ensure proper shipping.
Non-stocked and special order items may require a signed purchase order and may not be eligible for return.

We ship UPS, freight and also operate our own local delivery service.
We offer free delivery to parts of Wayne, Holmes, and Medina Counties. Please contact customer service to see if you are located in our delivery route area.
We offer Will Call on all orders
Orders of $1,500.00 or more qualify for FREE shipping. FREE freight does not include any additional carrier accessorial charges, I.E. liftgate, redelivery fees, or residential fees.
Orders under $1,500.00 are delivered to your door FOB.
Orders are shipped via Freight Line, UPS Monday through Friday. If you have a particular method of shipping that you prefer please contact customer service.

Claims of shortage of materials or products must be reported within 10 business days of receipt of the order. Any deduction without authorization will not be allowed and will be carried as a balance due.

All merchandise is inspected before shipment. For goods received damaged, immediately request an inspection from the delivery carrier.
Contact customer service within 10 days to schedule a pickup for a replacement or credit.

Payment accepted: Personal Check, Money Order, and Credit Card
Shipments are made to credit approved accounts on NET 30-day terms. If credit has not been established, please send full payment, including freight in advance.
Orders made via ETF (Check By Phone) or credit card are shipped immediately. When using company checks allow 7 days for shipping.
To open an account request a credit application, which may be sent by mail, fax, or email. Allow up to 2 weeks for processing.

We make every effort to accurately ship your orders and commit to quickly correcting any errors that may occur. All issues are handled by the customer service department.
If a return is necessary, request via email or fax a “Return Materials Authorization” before returning any merchandise. Specify the reason for the return and the exact quantity.
Upon approval, an RMA will be issued. Please include a copy of your packing slip or invoice and write the RMA # on 2 sides of all returned boxes.
Any merchandise returned without an RMA # marked on the carton will be refused.
We cannot accept returned goods under any circumstances after 60 days.
All returns are subject to inspection.
All returns are subject to a $15.00 minimum or 20% restocking fee and return freight charges with the exception of defective product or Rapid Start shipping error.