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Company Policies

Minimum Orders
$35.00 USD

Rapid Start offers FREE delivery to parts of Wayne, Holmes and Medina Counties.  Please contact us to see if you are in our FREE delivery area.

Mix and Match
Any items in our catalog that have a “MIX AND MATCH OK” symbol  qualify for mixing and matching for price breaks.  You must order full case/pack quantities.

Broken Box Markup
Items ordered in smaller quantities than the listed “Case/Pack Quantity” will be subject to a 20% markup per item.

Freight Policy (Outside our Free delivery area)
Orders of $1,500.00 are freight paid to your door.
Orders under $1,500.00 are delivered to your door FOB.
We ship any order via Freight Line or UPS, Monday through Friday.  Most orders ship the same day.  If you have a particular method of shipping that you prefer then please let us know.

Return Policy

Upon purchasing our product, you are agreeing to our returned materials policy.  Rapid Start WILL NOT receive returned materials unless you first contact us for “RETURN MATERIALS AUTHORIZATION” (RMA).  You may contact us by phone, fax or e-mail.  Rapid Start will issue a “RMA” for product up to 30 days from the date of the original invoice.  Rapid Start WILL NOT issue a “RMA” on any hardware with moving parts if the customer has installed or used the parts in any manner.

Rapid Start offers several programs to fit your business’s needs.
• Stock and Release
• Custom Hardware
• Painting and Finishing
• Assemblies


Please contact us if you have any interest in one or more of the above services and or programs.  We would be happy to explain them to you.